Help Center

One 14 g tube of soothing ointment and one 75 g cleansing bar. Choosing two or three kits gives you the same number of each product.

For adult use, apply externally to the affected area 2–3 times daily, or as directed on the product label. Avoid the eyes. Wash your hands before and after use, and read the full label before first use.

Follow your clinician's advice. For inflamed or very sensitive skin, water or an emollient wash may suit better than soap. If you use the bar, lather gently, rinse thoroughly and never scrub. Stop if irritation occurs.

No. Use only what is appropriate for your skin and follow professional advice. The kit brings a rinse-off cleanser and a leave-on ointment together, but the bar is not suitable for every condition or every stage of irritation.

There is no guaranteed result or timeframe. The ointment contains homeopathic active ingredients, whose efficacy has not been established by the FDA. Stop use and ask a doctor if symptoms last more than 3 days, worsen, or clear up and return within a few days.

Each tube contains 14 g. How long it lasts depends on how much you use and how often, so we do not promise a fixed number of days.

Yes. It is an adult men's intimate care kit, and you can buy it for someone you care about. Share the ingredients, directions and precautions with him before use.

No. The ointment contains homeopathic sulfur 1X and comfrey 1X, not an antifungal medicine such as clotrimazole or miconazole. It does not identify or treat the underlying cause of an infection. Ask a clinician about persistent, recurring or unexplained symptoms.

No. Redness, itching and soreness can have different causes, and this kit cannot rule out an STI. If there has been possible exposure or you have new symptoms, seek medical assessment and appropriate testing.

The listed formula contains no corticosteroid ingredient. Do not change a prescribed treatment without discussing it with your clinician.

No. The ointment contains essential oils, including lavender and cedarwood, and the bar contains aromatic oils. Check the full ingredient lists if you are sensitive to scents or essential oils.

Read every ingredient, including sulfur, beeswax, plant oils and essential oils. The cleansing bar contains calendula, which can cause reactions in people sensitive to the ragweed family. Do not use either product if you are allergic to an ingredient.

Ask your clinician or pharmacist before combining products on the same area, and show them the full ingredients.

Speak with your doctor. Recurring symptoms can need an assessment of the cause, including diabetes and medication-related factors. This kit is not a substitute for that care.

In-stock orders are released to our carrier within 24 hours on business days (Monday–Friday, excluding holidays) after payment is confirmed. Weekend and holiday orders go out the next business day. You will get an email with tracking once your order ships.

Estimated total delivery is 5–12 business days from the day you order, depending on your location. These are estimates, not guarantees. Tracking can take up to 48 hours to become active.

Shipping is calculated at checkout based on your destination, and you will see the exact cost before you pay. Destinations outside the contiguous United States, including Alaska, Hawaii and U.S. territories, cost more.

The United States, Canada, the United Kingdom, Australia, New Zealand and a range of other countries. If your country is not available at checkout, we do not ship there yet. International customers pay any customs duties or import taxes set by their country.

You can ask to cancel before your order ships. Orders are released to the carrier within 24 hours, so we cannot guarantee a cancellation once processing has started. A $2.00 restocking fee may apply.

Yes. First-time purchases have a 30-day money-back guarantee that starts on the day your order is delivered. It covers your first purchase of each product type, one refund per customer or household. Email us first for return instructions, and do not ship anything back before you receive them.

• Shipping and handling charges
• Optional order coverage fees
• Repeat purchases of a product type that has already been refunded under the guarantee
• Items reported after the applicable window has closed

Email us within 7 days of delivery with your order number and photos of the item and packaging. You do not need to send it back: we will replace it or refund it in full.

Once your request is approved (and any required return has arrived), we process the refund within 5–7 business days to your original payment method. Your bank may take extra time to post it.